Big, fat bummer

On closer inspection the crew did not do such a good job on the windows. The plastering looks good and the windows themselves seem to be great quality BUT when they installed them they managed to damage TWO of the nine. How the f*** is this possible I asked. The first window the contractor showed me he said was damaged by the delivery guys. So I asked the wholesaler who said they would swap it, it was still in my garage, wasn't it? Well, no, the contractor showed it to me when he had finished installing it. I have told him it has to be replaced.
Then the installer slipped off the ladder carrying another window and fell. The contractor assured me the window was ok. At the time I was more concerned about the installer, who was thankfully ok. But the window has two dings in it. If they were wooden windows they could be filled and painted but they are aluminium clad and the edges are really roughed up. They were also very expensive because they were custom made so there is no alternative to replacing both of them. Extremely frustrating.
Worse though, when they took down the blinds by the chimney in the great room there were a couple of cracks I wanted them to plaster over. Unfortunately one crack was wet. Not good. The installer ran up the roof to get rid of the ice and the contractor offered to come back and run some flashing to stop the leak when the rest of the ice melted. He came back today to put up the flashing over the gutters but the edge of the roof had peeled away with the ice dam. So we have to get a new roof this year rather than next or the year after. Big fat bummer.